SHIPPING & RETURNS POLICY
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Returns
Items must be in their original condition and proof of fault required. If a component of a full simulator malfunctions the client is required to send that component back to our office so we can test and rectify the issue and send back. This may take time, for example a projector failure needs to be serviced by an authorized agent, this time is outside our control. If a premium warranty is required that provides a replacement unit immediately then please ask for options.
When returning your goods, please write your original order number on the outer packaging. Any packages received without an original order number will not be accepted and will be returned to sender.
Several types of goods are exempt from being returned.
Software Purchases: Any form of software purchase where the license or activation key/code has been used or activated cannot be returned or refunded. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund appears. If you’ve done all of this and still haven’t received your refund, please contact us at enquiries@golfsimaustralia.com.au
To start a return, you can contact us at sales@simgolf.com.au. If your return is accepted, we will send you instructions on how and where to send your package.
You can always contact us for any return questions at enquiries@golfsimaustralia.com.au
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Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@golfsimaustralia.com.au and send your item to: 123 Woodlands Drive, Braeside, 3195, Victoria Australia.
To return your product, please contact us for instructions. Email enquiries@golfsimaustralia.com.au
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll automatically receive a refund to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
All returns must be shipped to:
123 Woodlands Drive, Braeside, 3195, Victoria Australia.
You can always contact us for any return or refund questions at enquiries@golfsimaustralia.com.au
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Shipping
To return your product, you should mail your product, along with the order number and a copy of the receipt, to:
123 Woodlands Drive, Braeside, 3195, Victoria Australia.
Shipping to Australia and New Zealand standard freight. Extra required for express, please send an email and call on the phone for the order if express freight is required.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
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You can always contact us for any return or refund inquiries at enquiries@golfsimaustralia.com.au
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